If you don't find the answer to your question below, please get in touch firstname.lastname@example.org.
The size options look weird. How do I find out my child's size?
Refer to the Size Guide for a general indication of sizes. For specific measurements, you'll find a mini size guide underneath the description of products that have extra measurements (e.g. dress lengths).
Children's clothes tend to vary in size formats, and they grow so quickly! Make sure you measure your child and choose the closest size for best fit. If your child is in-between two sizes, go with the larger size.
How do I cancel my order?
Email email@example.com within 24 hours of ordering and we'll cancel your order and will refund your payment and shipping. If you cancel later than 24 hours after ordering, then we'll refund the cost of the product only. Shipping costs will not be refunded (as the order will have already been placed and the product dispatched).
How long will it take for my order to arrive?
Your order will be processed within 2 business days. Shipping times vary depending on where you live, but you should have it within 14 days. If you haven't received it yet, please email firstname.lastname@example.org with your order number.
How do I know that you'll protect my personal information?
Your personal information is extremely important to us - we want to keep you as a customer! As we are based in New Zealand, we are obliged to adhere to the Privacy Act 1993.